getting more scientific about the customer experience
In the context of the CEMMethod™, the Triple Crown approach
is a management philosophy that aims to achieve
three key outcomes:
📉 lower costs, 📈higher revenues, and 🏆improved service.
This is accomplished by adopting an Outside-In perspective, which prioritizes customer needs and experiences over internal processes and efficiency. The approach involves understanding
the Key Customer Outcomes (KCOs) and aligning all aspects of the organization to deliver these outcomes, ensuring that every decision and action contributes to BUSINESS & customer success.
is a management philosophy that aims to achieve
three key outcomes:
📉 lower costs, 📈higher revenues, and 🏆improved service.
This is accomplished by adopting an Outside-In perspective, which prioritizes customer needs and experiences over internal processes and efficiency. The approach involves understanding
the Key Customer Outcomes (KCOs) and aligning all aspects of the organization to deliver these outcomes, ensuring that every decision and action contributes to BUSINESS & customer success.