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pushing through to the next level

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It is a Method Jim but not as we know it...


Design  |  Philosophy  |  Usage

The CEMMethod grew out of structured approaches to organizational transformation. Back in the day circa 2001 it was one of many helping business redefine their goals and create processes that delivered success. From that humble beginning it has evolved as the approach for articulating and understanding Successful Customer Outcomes and aligning the organization to achieving them.


Now in version 11 CEMMethod provides clear and concise guidance 'out of the box'. 


Licensed to enterprises, partners, Accredited Customer Experience and Certified Process Professionals it has been adopted in 118 countries with more than 100,000 active users (individual and corporate)


You can access the CEMMethod as a formalised structured approach or as a complement to existing improvement ideas such as Lean Six Sigma, Business Process Management, Enterprise Architecture and Strategy.

By design it will elevate these approaches to the next evolution enabling the organization and its people, systems and process to better deliver Customer Experience Management.


Its ultimate promise is to help you win the Triple Crown by lowering costs, improving service and enhancing revenues simultaneously.

Helping you get more scientific about the Customer Experience.

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The CEMMethod is licensed for use in 116 countries and includes companies like:
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Contact us:


​Phone:  +44 (0)203 3030 894
Web: www.bpgroup.org
Email:  enquiry@cemmethod.net
BP Group © COPYRIGHT 2019. ALL RIGHTS RESERVED.
Photo used under Creative Commons from AltimeterGroup
  • Home
  • BackStory
  • The CEMMethod Difference
  • CEMMethod In Action
  • Frequently Asked Questions