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It is a Method Jim but not as we know it...

Design  |  Philosophy  |  Usage

The CEMMethod grew out of structured approaches to organizational transformation. Back in the day circa 2001 it was one of many helping business redefine their goals and create processes that delivered success. From that humble beginning it has evolved as the approach for articulating and understanding Successful Customer Outcomes and aligning the organization to achieving them.


Now in version 14 the CEMMethod provides clear and concise guidance 'out of the box'. 


Licensed to enterprises, partners, Accredited Customer Experience and Certified Process Professionals it has been adopted in 137 countries with more than 140,000 active users (individual and corporate)


You can access the CEMMethod as a formalised structured approach or as a complement to existing improvement ideas such as Lean Six Sigma, Business Process Management, Enterprise Architecture and Strategy.

By design it will elevate these approaches to the next evolution enabling the organization and its people, systems and process to better deliver Customer Experience Management.

Its ultimate promise is to help you win the Triple Crown by lowering costs, improving service and enhancing revenues simultaneously.

Helping you get more scientific about the Customer Experience.

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