Guided by the Accredited CX Mentor & Certified Process Professionals CEMMethod™ workshops enable participants to identify and implement rapid pragmatic transformation of customer experiences and associated processes.
Align - Optimize - Innovate - Perform - Integrate with a comprehensive portfolio of techniques and approaches suited to all circumstances. Develop rigorous dashboards focused Outside-In.
Videos - Tutorials - Guides
Access CEMMethod™ in action videos with supporting documents and guidelines with Tips and Tricks for innovation and integration with existing approaches such as Lean Six Sigma
Learning together, celebrating together.
This is what our sessions are really like. Yes fun and motivating!
Version Fifteen of the CEMMethod™ integrates the latest learning and techniques from the worlds leading Outside-In companies in easy to access and assimilate step by step guides.
Now integrates with PARALLEL
Customer Journey Mapping is seeing a renaissance in '23. The flightpath is obvious over at Google Trends,
Our approach, as it has been since 2010, is CJM+.
CJM is not just about the customer journey. It is about everyone and everything who contributes to the Customer Experience.
Watch the video and ACX Mentor, Champion and CX Rockstar explains the difference:
You can professionally qualify in the CEMMethod Certified Journey Management Plus or arrange bespoke briefings and keynotes for your company
Now integrates with PARALLEL™
CEMMethod™ v.15 raises the bar further with regular interim updates and incorporation of new ideas as they are released.
Another practical feature is the start where you are capability.
It would be great if you could always start at the beginning but that often isn't a choice. So...don't sweat it, drop in and get going whether you work is 0%, 10% or 90% done.
Click on the images to access the latest version of the CEMMethod guide.