The update to version 11 includes several enhancements some subtle, others more significant such as the evolution of the thinking of the Disruption Factor (DF).
Download the five page overview here and do review the Videos and Tutorials for indepth explanations of how each technique is applied.
Videos - Tutorials - Guides
Access CEMMethod™ in action videos with supporting documents and guidelines with Tips and Tricks for innovation and integration with existing approaches such as Lean Six Sigma
Access CEMMethod™ in action
Here's a preview from one of the classes...
Overview (click the image to get the document)
If you are already qualified as either an Accredited Custoemr Experience Master (ACXM) or Certified Process Professional Master (CPPM) you should have received the indepth move by move material.
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